This guide will help you troubleshoot the “Video_Tdr_Failure (atikmpag.sys)” BSOD. This error can occur on Windows 10 and earlier versions.
The source of this problem usually represents an incompatible or corrupt graphic driver. You might face such an issue if you have recently upgraded your system or you have just updated your drivers. What’s good about this situation is that usually you are given the name of the file, which is causing the BSOD error “Video_tdr_failure”. In this way you have a clear idea of where your problem has appeared. The particular driver we’ll be elaborating on in the paragraphs below is an AMD driver called atikmpag.sys.
The “Video_tdr_failure” error is usually provoked by running an automatic update or manually updating the graphic’s drivers. It is possible for such an error to also occur if you have recently upgraded your OS to Windows 8 or Windows 10. We hope that the guide below will cover all the necessary actions you need to perform in order to get this “Video_tdr_failure” error solved.
Video Tdr Failure Atikmpag.sys BSOD Fix
The Guide
First you need to:
Boot your Windows into Safe Mode. In this way only the basic graphic driver is loaded. If you don’t know how to do that check out our quick guide.
Now try the different solution written below until you get Atikpag.sys fixed!
– Using a previous version of your AMD Drivers
This may surprise you, however, sometimes the newest drivers may not necessarily be the best option. They might even be the root of your issue. Fortunately, we can always go with an older version of the driver, which is unable to cause any problems.
In order to do that, follow the instructions just below:
– Press and hold down the Windows key + R. Type in devmgmt.msc and select Enter.
Choose the display adapters and right-click on your AMD display adapter. Select Update Driver Software. Choose Browse my computer for driver software.
After that go with Let me pick from a list of device drivers in my computer.
Then choose an older version of your AMD driver under Model. Normally, you can see the version date next to every single one of them. Right after that hit Next. Reboot your computer. See whether you still notice the failure message. What you should do next is prevent Microsoft from automatically upgrading this driver again.
Deselect the drivers for your AMD card prepared to be installed. Restart and Check. In case the error message still appears, continue with exchanging atikmpag.sys
– Change ATIKMPAG.SYS
This option represents exchanging the file in question atikmpag.sys with a new one. Here is how to do that:
Hit the Windows Key + R. In the box that appears write “C:\Windows\System32”.
Look for the location of the file called atikmpag.sys and change its name to atikmpag.sys.bak.
After that hit the Windows Key + R again. In the opened dialog, enter “C:\ and Click OK“.
Search for a directory named ATI. Inside this folder you will see a file with the name atikmpag.sy_. It can be found by writing its name in the search box.
As soon as you detect it, make a copy of that file and save it to your desktop.
Hit and hold Windows key. Push X. Enter Command Prompt (as an Administrator).
In the black window, enter chdir desktop. After that select Enter.
At that point, simply enter expand.exe atikmdag.sy_ atikmdag.sys
OR expand -r atikmdag.sy_ atikmdag.sys.
Then choose Enter. Immediately after this command is performed, make a copy of the newly created atikmdag.sys from your desktop. Then place the copy in C:\Windows\System32.
Reboot your machine. See whether the problem is still present.
In case the options above are not the exact solution to your problem, just uninstall and install your drivers again in a clean way.
– Upgrading the AMD drivers and Integrated Graphics
When Windows 8 and Windows 10 were introduced, they came with a big number of possible new issues. The ones related to drivers seem to be the biggest number of all. The error we are discussing here might be caused by your AMD GPU, or by it in combination with the integrated GPU on your motherboard. (The Integrated GPU is a graphics processor unit that is usually embedded on the motherboard of your PC)
Begin with uninstalling the drivers currently installed on your PC. Firstly, log in, then press and hold the Windows key. At the same time hit R. Write devmgmt.msc. Push Enter adapters located in the left pane.
Click two times on Display adapters.
Then right–click on your Video card driver show by its name.
After that right click on your adapter there. Then go with Uninstall.
Select the Delete the driver software for this device. Hit OK.
Perform that process as many times as the number of the display adapters installed.
In case AMD Catalyst™ Control Center is installed on your PC, remove it as well. Push the Windows key + R. In the dialog that you see, enter appwiz.cpl. Then continue with Enter.
A program list will be displayed, there you should look for AMD Catalyst™ Control Center. Then right-click on. After that continue with Uninstall. Follow the instructions on your monitor to uninstall it.
If you want to update any installed driver manually, you need to be aware of the model name of your system. For that purpose, hit the Windows key and hold it. Then push the R key on your keyboard. There enter msinfo32. Press Enter. The model of your system will be next to System Model. Please also pay attention to the system type as well. It will either be x64 for 64 bit or x86 for 32 bit.
As soon as you load the website, find your way to your model’s page by indicating your system model. After that simply download and install Graphic/Video drivers for your OS (Windows 10).