Need help troubleshooting the Stop 0x00000024 Error? Our guide will help you determine the probable cause and will also provide advice on fixing it.
BSOD (Blue Screen of Death) errors are not uncommon and their causes may vary greatly. If you get a BSOD crash, it might have been either due to a hardware problem or a software one. Oftentimes it is difficult to determine the exact cause of the error. Therefore, it is important to pay attention to the report message on the crash screen. Since you’re reading this article, then you’ve probably had the Stop 0x00000024 error displayed on the BSOD. If that is your case, then there are several most common causes for that crash. Most of the times, when a user gets the 0x00000024 error, it is due to a problem with one or more RAM sticks, a bad hard disk sector or scanner/anti-virus tool.
Stop 0x00000024 Error Fix
Problem with the RAM
It might be tricky to figure out whether the BSOD is coming from your RAM. To determine whether that’s the case, you can either manually check your RAM sticks or use a specialized memory-testing software tool.
Manual check – For this, you’ll have to open your PC case and take a look at the RAM sticks to see if they are all tightly fitted in their place. If any of the sticks is loose or not properly fitted, this might be the cause for the issue. After that, you can start taking out the sticks, one by one and turning on your PC in between. That way, you could determine if any specific stick is faulty, thus causing the 0x00000024 BSOD. However, this method is time consuming and might not always yield reliable results.
Using a third-party software tool – To check for any bad RAM sticks, you can also use a software program such as memtest86. It is a free tool that you can download online right now. With it, you can scan your RAM and see if there is anything wrong with it. To use memtest86, you’d have to first download it and burn it on a bootable CD/USB. If you do not know how to burn bootable disks/USB devices, follow this link to a guide that will show you how to do it.
If the scanning and testing shows that one or more RAM sticks are faulty, you should either replace them or use your machine only with the ones that are not problematic.
Bad hard-drive sectors
Sometimes, a bad sector on your hard-drive might be what’s causing your machine to BSOD crash. There is an integrated Windows function that tests your hard-disks for any bad sectors and if any are found, it tries to repair them. This function is known as chkdsk. The following guide will show you how to use it.
- Open My Computer and right-click on the hard drive that you want to have tested.
- Select Properties and in the resulting window go to the Tools tab.
- Click on the option labeled as Scan now.
- Make sure that both options (Automatically fix file system errors and Scan for and attempt recovery of bad sectors) are ticked.
- Click on Start.
- Next, select Schedule disk check.
- The next time your PC starts, it will run a hard drive test on the drive you have selected. Therefore, after you’ve scheduled a disk check, restart your PC and wait until windows scans the hard drive and attempts to repair any bad sectors.
If the 0x00000024 BSOD error was due to bad hard disk sectors, this should fix it.
Sometimes, a BSOD might be caused by a third-party software program that has altered certain OS settings. Commonly, this is done by scanner tools or anti-virus software. If you have recently installed any new programs and security applications or your anti-virus software went through a major update and the crashes followed soon after the installation, then it is very likely that this is where the problem lies. To fix it, you’d first have to uninstall the program that might be causing the 0x00000024 BSOD error and then use a restore point to bring your PC to an earlier state, where the system was stable. The next guide will show you how to do that:
- Open the Start Menu and type Control Panel.
- Click on the first result.
- In the Control Panel, select Uninstall a program (under Programs).
- Sort the list of programs by Installed on so that you can see the most recent entries.
- Find the program that is likely to be causing the BSOD crashes and right-click on it.
- Select Uninstall and follow the prompts in order to finish the uninstallation.
- Finally, you’ll need to use a restore point to reset your system’s configuration to a stable state that did not trigger the 0x00000024 error. If you do not know how to use restore points, use this guide.
After completing these steps, you should no longer have problems with the 0x00000024 BSOD crashes, if they were caused by any recently installed software or an anti-virus program.