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Reduce, Reuse, Recycle, or Repair: The Pop Up Repair Shop in NYC

   /   Jul 4th, 2013Business, Design, Environment, National, New York City

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Throwing away broken stuff has never been an easier choice. For some items, prices have never been lower; for others, instant obsolescence means you always have an excuse to upgrade, as if you needed an excuse. Can the possibility of repair begin to change consumer habits?

New York City’s Pop Up Repair Shop was a one-month experiment this June “aimed at breaking the cycle of use-and-discard goods.” It was the first step of a larger exploration of the issue, led by Sandra Goldmark, a set and costume designer and theater professor at Barnard College. Sandra and her husband Michael Banta, a theater production manager at Barnard, launched the shop using funds from an IndieGoGo campaign, which raised over $9,000.

Sandra repairing jewelery

Besides suffering from the frustration of a broken toaster oven and a broken printer about a year and a half ago, theater provided some inspiration for the shop.

“For every show, we make and throw away stuff to make a fantasy world, again and again, and it is just a constant reminder that there’s a whole world of real stuff going through the same cycle,” Sandra says.

Her father, by the way, is lifelong environmentalist Peter Goldmark, former president of the Rockefeller Foundation and former executive director of the Environmental Defense Fund.

Theater also provided an ideal skill set for repair. ”Everything we’ve been able to do here, we learned how to do because of theater,” Michael adds. Many of the “repair wizards” who staffed the shop also came from the theater world.

A panoramic view of the Pop-Up Repair shop at work

Customer volume far exceeded Sandra and Michael’s expectations. Over 190 customers brought in a total of over 360 items to repair. One customer brought in 14 items. The first 25 customers were offered pay-as-you-will prices, to get a sense of what people were willing to pay before settling on some set prices for common goods.

Getting a sense of what people would pay was part of the experiment. Chairs, lamps, fans, other small electronics including iPhones and also stuffed toys were popular items. Most customers came from the Inwood neighborhood of New York where the shop was located, in a tiny rented-out former pharmacy–on Broadway.


A cane chair mid-repair that took all day for Michael Banta to repair just the seat. Were it not for the distractions of actually running the shop he would have had time to finish the back as well

As part of the experience, customers answered a set of questions, including, “Are you bringing this in to get fixed because it has sentimental value, avoiding the higher cost of a replacement, or to help the environment?” as well as, “On a scale of one to 10, one being not at all and 10 being very strong, how much of an environmentalist would you consider yourself to be?” Barnard College provided a research grant to support data collection, analysis, and a “theatrical response” to be crafted based on the shop experience.

Repair Wizard Lilla Goettler (seated at left), a rising senior studying theater under Sandra at Barnard College, along with Michael (standing at the end of the table) and a couple dropping off an item for repair

As it turned out, Sandra says, “a lot of people coming into the shop rated themselves high as an environmentalist but they rarely said that they’re coming in for that. They just want their things fixed. I think, in a weird way, they’re selling themselves short.”

At the Natural Resources Defense Council, one of the largest environmental action groups in the U.S., known for working with the Recording Academy to reduce the environmental footprint of the Grammy Awards, senior resource specialist Darby Hoover weighed in on incentives against repair and on the possibility of changing consumer habits.

Sandra testing out a cleaning kit on a Raggedy Ann doll

“One particular thing that happened in just the past 20 years or so was that the pace at which we generate new technology has accelerated so much that by the time something breaks, it’s already outdated,” Darby says. “There’s no incentive to repair. There’s always something newer and better.”

The situation is not entirely hopeless. ”We’ve also created much better ways of connecting so there are more options to mix and match something that’s broken with someone that knows how to repair it or find a video of someone showing how to repair it,” Darby says. “I think what we really need to do is match the information with the mentality. We need to remind ourselves that there is value in repair and there is value in trying to keep something out of the landfill.”


Michael Banta working on a cane chair, which turned out to be the most time consuming items for repair. Cane had to be ordered in from Texas and Nebraska

Darby referenced a few for-profit firms in the Bay Area, where she is located, that are designed to keep stuff out of the landfill, including Urban Ore in Berkeley that was founded in 1980, and Recology, an employee-owned firm in San Francisco that runs 20 programs designed to increase recycling and reuse.

Between ordering parts, rent and utilities, and compensation for repair wizards, the Pop-Up Repair shop still turned out to be a losing venture, financially. ”We don’t think right now there’s any way to charge enough for this model to really achieve financial independence,” Sandra says.

The shop exterior, a rented-out former pharmacy on Broadway at Isham Street in Manhattan's Inwood neighborhood

She remains optimistic. “I think the attitudes around stuff in our country may start to follow along similar lines as the food movement,” Sandra says. “The first farmer’s market in New York opened in the mid 1970s, so this food movement has been building for a long time and is still frankly small compared to the mainstream. When it comes to stuff, at least in the Inwood community, I feel like people are ready for a similar change in habits, if we just provide them a way.”

All Photos by Oscar Abello.

5 Responses

  1. [...] pop-up repair store [...]

  2. [...] retro in NYC, a Repair Shop, this time a crowd-funded pop-up. Reported by [...]

  3. The Fixers Collective want to commend The Popup Repair Shop on its successful four-week run, and look forward to future endeavors in reuse and repair!